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PRE-ORDERS

WHAT IS PRE-ORDER?
Pre-order allows you to order popular and limited edition items before they are sold out, it secures your purchase once they restock. It means that the item is still in production when ordered and not immediately available in our warehouse.
You will be taken to check out as normal to pay for your item. Please note if you have ordered other items alongside a pre-ordered item, your full order will be dispatched once all items are in stock, to be sent together. We aim to send pre-ordered items within two weeks.

ADVANTAGES OF BUYING PRE-ORDER ITEMS? 
The advantage of buying an item in pre-order is that you can guarantee as soon as it comes into stock without risk of it selling out. 

CANCELLING A PRE-ORDER ITEM?
Should you change your mind about the product purchased in pre-order, you can cancel the item from your order by contacting Customer Care via customercare@divaaf.com. Pre-orders can be cancelled within two hours from the purchase. From that moment on it won't be possible.