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FAQ's

GENERAL

I have not received my confirmation email

Please make sure you have checked your junk folder, If you are unable to locate this email please feel free to contact our customer care team on customercare@divaaf.com

I have metal allergies, can I wear your jewellery?

If you have metal allergies we advise you do not wear our fashion jewellery. Some of our DIVA LUXE range are stainless steel which is hypoallergenic and ideal for sensitive skin, however if unsure please read the description details under each item of jewellery.

What is PVD plating?

PVD plating is a vacuum coating process which provides materials such as metals a more durable coating. This process is used on some ranges of our jewellery including our DIVA LUXE range, to make them more resistant to corrosion from regular wear. Some of our PVD coatings may contain real 14k/18k gold. Read description of jewellery for details. 

Benefit of PVD coating

Durability (up to 1 year depending on metal)Corrosion resistant Thicker coating   

What do I do if my item arrives faulty?

If you a wrong or faulty item, please provide images of the item within 72 hours (3 days) of receiving your delivery and submit your enquiry to our customer service team via our contact us page. If we do not receive this in the timescale stated above we will be unable to guarantee a full refund. Please see our refund and returns for more information.

How do I care for my jewellery?

Our jewellery styles are made using alloy, brass and stainless steel. To ensure your jewellery lasts we advise you avoid contact with moisture and liquids; this includes water, lotion, sunscreen, and perfume. Our DIVA LUXE range is made only from brass or stainless steel metals, they are plated in real gold and PVD plated for durability. Our stainless steel jewellery styles are hypoallergenic and tarnish resistant, therefore they are water resistant. Please read our care tips for more information here .

SHIPPING

When will my order arrive?

All items in stock will ship between 1-3 business days. Your shipping details will be sent to you via email with your tracking information.

Orders purchased on the weekend and public/bank holidays will be dispatched on the following working day.

How much is shipping?

All orders £35+ receive free standard UK shipping.

Our standard delivery is 3-5 working days for £3.99

Our UK Express delivery is shipped within 1-2 working days, charged at £5.99.

All orders purchased before 4pm GMT Monday - Friday are normally dispatched within 2-3 working days with Hermes.

Do I have to pay custom charges?

The prices of the items you order do not include custom taxes and import duties, these charges may vary for each country. As a customer ordering products you will be responsible for these costs incurred for custom charges when you receive your parcel.

Please note, if you choose to return your order, customs & duties will not be refunded. 

All return costs are the responsibility of the customer. 

RETURNS & REFUNDS

What is your returns policy?

We want you to love your jewellery and accessory items as much as we do, however we do understand you may change your mind. Please be advised we do not accept returns on earrings unless faulty for hygiene reasons. In the unlikely event your earrings arrive faulty please email us via our contact us page. We are always happy to help and resolve any issue. All other accessory items will be refunded within 14 days of purchase.

For more information regarding our returns policy please read here 

When will I receive my refund?

Once we have received your item, your refund will be processed within 7-10 working days, we will send a confirmation email to update you.

Please note all items returned must be undamaged, unworn and in the original packaging including dust bags/boxes.

Secure Transactions

Transactions are handled with bank-grade security

Tracked Shipping

Free UK standard shipping on all orders over £35+

Get In Touch

Have questions? Get in touch with us, we care!

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